Vendor Complaint

I'm not normally one to complain about vendors because I think they all have their pros and cons (just the nature of the business), but as a former restoration parts business-owner, this kind of thing irks me.

Mustangs Plus is a good company.  They provide a large variety of parts, at good costs, and have good catalogs and service.  I went to purchase a 4-1/2 leaf mid-eye leaf springs kit (the kit comes with the springs, shackles, 2 bolts, and the U-bolts), and proceeded to checkout.  Since leaf springs are obviously very heavy, I knew about the $15 box charge their site specified.  No big deal.

However, upon arriving at the shipping confirmation page, I noticed the additional shipping price was VERY high - $59 and change, bringing the total to about $75.  I guess I would have dealt with this, as shipping this from California can cost quite a bit. 

UNTIL...I checked what the shipping would be on just the leaf springs.  So, excluding the shackles, 2 bolts, and U-bolts, the shipping was $41.  Surely the price to ship these objects does not come out to $18.  So, I called Mustangs Plus on this.  After speaking with the customer service guy (who agreed, by the way, that they could ship it all in one box and it would be close to $41), he said the shipping would be....

HIGHER!?

Yes, $65, plus the original $15 box fee, which comes out to $80.  So after originally agreeing the price should be ~$41 + $15, he "changed his mind" saying it should be $80.  No thanks, pal.  I don't appreciate a company

1. apparently trying to make their profit off of shipping
2. changing their shipping policy after I could have ordered it at a lower price.  

 So in the end, CJ Pony will get my business for the shackles and U-bolts, because they offer free shipping.  And Dallas Mustang (though I despise them) will get my order for the leaf springs.  They were the only other company I could find offering the 4-1/2 leaf mid-eye leaf springs.

Until tomorrow, when I can post some pics...